Frequently Asked Questions
Find answers to the most common questions about our IPTV service, activation, and troubleshooting.
💻 What devices do you support?
We support almost all devices including Smart TVs (Samsung, LG), Android Boxes, Apple TV, MAG devices, Firestick, iOS, Android smartphones, and Windows/Mac computers. You can use apps like Smarters Pro, Tivimate, or our custom portal.
🚀 How long does activation take?
Activation is fully automated. As soon as your payment is confirmed, your M3U playlist link or MAG portal details will be available instantly in your User Dashboard.
❄️ Is there any buffering or freezing?
We use top-tier anti-freeze technology and premium European servers to ensure a 99.9% uptime. A minimum internet speed of 15 Mbps is recommended for smooth HD streaming, and 30 Mbps for 4K channels.
💰 Do you offer refunds?
Yes! We offer a 7-day money-back guarantee if you are not fully satisfied with the service and have not violated our terms of use (such as account sharing). Contact our support team to request a refund.
👥 Can I use my subscription on multiple devices?
Standard subscriptions are for 1 device at a time. You can install it on multiple devices, but you cannot watch on them simultaneously. If you need multiple simultaneous connections, please contact support for a multi-room plan.
📺 What channels are included?
Our packages include over 20,000 live channels worldwide (Sports, News, Entertainment, Kids) and a massive library of over 100,000 VODs (Movies & Series) updated daily.